Effective Date: 1 January 2026
Velobet is committed to protecting the privacy and security of our users. This Privacy Policy explains how Velobet collects, uses, stores, and protects your personal information when you access our services through the Velobet casino platform, including the Velobet app and Velobet casino login system. By using our services, you agree to the terms outlined in this policy.
Velobet collects various types of personal information to provide, maintain, and improve our services. The information we collect includes:
When you register an account or use the Velobet login system, we collect personal details necessary for account creation and verification. This information is essential for compliance with UK gambling regulations.
Velobet automatically collects technical information when you access our platform through the Velobet casino login portal or the Velobet app. This data helps us improve user experience and maintain security.
We maintain records of all communications between you and Velobet, including customer support inquiries, emails, live chat transcripts, and telephone conversations for quality assurance and dispute resolution purposes.
Velobet uses the collected information for legitimate business purposes in accordance with UK data protection laws. Your personal data enables us to provide secure and compliant gaming services.
Velobet is licensed and regulated in the United Kingdom. We use your information to comply with legal obligations and maintain platform integrity.
With your consent, Velobet may use your information to enhance our services and communicate promotional offers.
Velobet does not sell your personal information to third parties. We may share your data only in the following circumstances:
We engage trusted third-party service providers to support Velobet casino operations, including payment processors, identity verification services, and technical infrastructure providers. These partners are contractually obligated to protect your data and use it only for specified purposes.
Velobet may disclose your information when required by UK law, court orders, or regulatory authorities, including the UK Gambling Commission, law enforcement agencies, and financial crime prevention organizations.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Velobet implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we take comprehensive measures to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your Velobet casino login credentials.
Velobet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.
Account information and transaction records are retained for a minimum of six years following account closure to meet UK gambling regulatory requirements. After this period, personal data is securely deleted or anonymized unless longer retention is required by law.
Under UK data protection law, you have specific rights regarding your personal information held by Velobet.
You have the right to request a copy of the personal information Velobet holds about you and to receive this data in a structured, commonly used format that can be transferred to another service provider.
You may request correction of inaccurate personal information or deletion of your data, subject to our legal obligations to retain certain records for regulatory compliance and fraud prevention.
You can opt out of receiving promotional communications from Velobet casino at any time by using the unsubscribe link in emails, adjusting your account preferences, or contacting customer support. Opting out does not affect essential service communications.
To exercise any of these rights, please contact our Data Protection Officer using the details provided in the Contact section below. We will respond to your request within one month.
Velobet uses cookies and similar technologies to enhance your experience on our platform, including the Velobet app and website.
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality of the Velobet platform.
Your personal information is primarily stored and processed within the United Kingdom. In cases where Velobet engages service providers located outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by UK authorities and adequacy decisions confirming equivalent data protection standards.
Velobet is committed to preventing underage gambling. Our services are not available to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that an underage user has created a Velobet casino account, we will immediately suspend the account, void all transactions, and delete the associated personal information.
Velobet may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes through the Velobet app, email, or prominent notice on our website. Your continued use of Velobet casino services after such notification constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or how Velobet handles your personal information, please contact our Data Protection Officer:
Data Protection Officer
Velobet
Email: privacy@vellobet.com
Subject: Privacy Inquiry
Velobet is licensed and regulated by the UK Gambling Commission. If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority. Visit ico.org.uk for more information.